Shipping FAQ

Welcome to Asylum Luxury Camping Tents!  We understand that getting your camping gear on time and in perfect condition is crucial.  To make your shopping experience seamless, we’ve compiled a comprehensive shipping FAQ.  If you have any further questions, feel free to contact our customer support team.

   1. What are the shipping options available?

We offer standard and expedited shipping options.  Standard shipping generally takes 10 business days, while expedited shipping ensures delivery within 4-5 business days.

   2. Do you ship internationally?

Yes, we do offer international shipping.  Please note that additional customs duties and taxes may apply depending on your country’s regulations.

   3.How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number.  You can use this number to track your package in real-time.

   4. What if I need to change my shipping address after placing the order?

To ensure timely delivery, please contact our customer support team immediately with any address changes.  We’ll do our best to accommodate your request, but changes may not be possible if the order has already been dispatched.

   5.Is a signature required upon delivery?

For security reasons, a signature may be required upon delivery.  If you won’t be available to sign for the package, consider providing a delivery address where someone can sign on your behalf.

   6. What if my package is lost or damaged during transit?

In the rare event that your package is lost or arrives damaged, please contact our customer support team within 48 hours of receiving the item.  We will initiate an investigation and work towards a satisfactory resolution.

   7.Can I have multiple items in one order shipped to different addresses?

Currently, we can only ship items from one order to a single address.  If you need items delivered to multiple addresses, please place separate orders for each shipping address.

   8.Are there any shipping restrictions or delays?

While we strive to meet delivery timelines, unforeseen circumstances such as extreme weather conditions or customs delays may impact delivery times.  We appreciate your understanding and patience in such situations.

   9. How can I contact customer support regarding shipping inquiries?

If you have any questions or concerns about your shipment, please reach out to our customer support team via email at postmaster@asylum-us.com or by using our contact form on the website.

We hope this Shipping FAQ provides clarity on our shipping process.  Thank you for choosing Asylum Luxury Camping Tents for your outdoor adventures!